Privacy policy

1. Introduction

Welcome to Sentia. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website sentia.demoshoper.pl, purchase products from us, or otherwise interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect fall into two categories:

A. Information You Provide to Us:

Personal Identification Information: Your name, shipping address, billing address, email address, and phone number when you create an account, place an order, or subscribe to our newsletter.
Customer Service Information: Any information you provide when you contact our customer support team, including chat logs or email correspondence.

B. Information We Collect Automatically:

Log and Usage Data: Information about your device, including your IP address, browser type, operating system, pages you visited on our site, and the dates/times of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. This helps us analyze web traffic, personalize content, and serve targeted advertisements.

C. Payment Information:

We do not store your credit card or payment details. All payment transactions are processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We only receive a confirmation or decline of payment.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
To Provide Customer Support: To communicate with you and respond to your requests, comments, and questions.
For Marketing and Promotions: To send you newsletters, special offers, and other information about our products that you have opted-in to receive. You may opt-out of these communications at any time.
To Improve Our Store: To monitor and analyze usage and trends to improve our website's functionality and your shopping experience.
For Security and Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our website.

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers, but only for the purposes outlined in this policy.

These include:

Shipping & Logistics Partners: (e.g., FedEx, UPS, postal services) to deliver your orders.
Payment Processors: To securely handle your payments.
Marketing & Email Providers: To send our newsletters and marketing emails (only if you have consented).
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We take the security of your data seriously and implement a variety of security measures to maintain the safety of your personal information. We use commercially reasonable methods to protect your data, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You have rights over your personal information. Depending on your location, these may include:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your information at any time by logging into your account.
Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of every email.
Cookies: You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our website may not function properly.

7. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.